We ship via UPS and therefore it takes about 3-5 days
within the USA and more for Canada and else where. If ordered and paid for
overnight or express delivery other than ground then it may be 1 or 2 days as
per the terms. Our processing time for regular orders is about 3-10 days and
for the overnight and 2nd day about 1-2 days. Both retail and wholesale
customers pay the shipping and any handling charges. Returns: For any
purchase made online, we accept returns and exchanges by the retail customers
for unworn, unwashed or defective merchandise. This return policy is NOT
applicable for the wholesale purchases using wholesale discount numbers to
get greater than 50% discounts or all clearance sales or the purchases, which
get more than 50% discount. Returning or Exchanging by Mail To expedite your return process and ensure the accuracy of
any credit, please: · Our Customer Service at 1-813-975-9868 · In the original box, carefully pack your item(s), including
the tags, in the original condition, and include your INVOICE with the
item(s). Be sure to keep a duplicate copy of this INVOICE for your records. · Place the shipping label on the outside of your box
and mail it back to the address on the label. · Return via UPS for tracking purposes. We are sorry,
but we cannot accept C.O.D packages.
Damaged or incorrect goods If for some reason your order was incorrectly shipped or
arrived damaged, we will gladly provide an exchange or refund at no extra
cost to you. Simply fill out the original packing slip, indicating whether
you would prefer to exchange for another item or a refund, and mail it back
to us. We'll replace the incorrect/damaged merchandise, shipped with our
compliments. Return credit If you are returning your merchandise for credit due, we
will issue you the full credit due back to you according to the original form
of payment. Please allow 1-2 billing cycles for the credit to appear on your
credit card statement. Also, shipping and handling charges are non-refundable
and we are unable to accept C.O.D. packages. Uneven exchanges If the total value of your
exchange is less than the total value of returned items, you'll receive the
difference in the form of a gift certificate. Please be sure to specify the
type of gift certificate you prefer on your receipt. Click here for more
details. If the total value of your exchange is greater than the total value
of returned items, please indicate the credit card to be charged for the
difference. |
